Q: Where are you located - can I pick my order up somewhere?
A: Our products are dispatched directly from managed warehouses - unfortunately the public is not allowed to collect from these locations. All our orders are fulfilled online and shipping rates will be shown at check-out. Please use our live chat if you experience any issues during the check-out process or fill in our Get a Quote form to request a quote.
Q: Why don't you allow pick ups?
A: We used to allow Customers to collect from our warehouses, however after witnessing many Customers arrive with the wrong vehicles, trailers that are too small, incorrect lifting gear, not enough people to load their orders into their vehicles, and also witnessing several safety incidents, we decided to move to an "Online Store" model. We apologise for any inconvenience caused.
Q: Which payment options do you offer?
A: Visit any product page at our website, add the items to your cart, check out and pay via credit card. We can also generate a draft invoice for payment via internet banking (this is the faster option). At this stage we don't operate on accounts or credit. Please Contact Us to request a quote / draft invoice for payment via internet banking.
Q: I have issues with shipping rates at checkout, how can I get a delivery quote?
A: Flick us a quick message via Live Chat for a delivery quote or fill in our Get a Quote form to request a quote.
Q: How does shipping work?
A: Once you place your order it will ship within 1-3 business days (cut & bent reinforcing will usually ship in 3-5 days). We will only charge your card once we've confirmed the item(s) are in stock. You'll get a shipping confirmation within 24 hours of dispatch. If you require an urgent delivery, please send us a message via online chat for faster response. Visit our Delivery page for full details.
Q: What warranty do you offer?
A: All our products come with the standard full warranty of the equipment manufacturer. For machinery this is usually 12 months. Please message us if you have a warranty question for any specific product.